\Where are you located and how do I pick up?
Our baking studio is based at 83 O'Connor Street Chippendale, a residential building across the park from Central Park Mall. Please call our number in the confirmation email on arrival and we will bring your order down to you.

How much notice is required when placing an order?

Ideally as much notice as possible to avoid disappointment for your required date (2 weeks' notice is recommended). Custom orders require you to get in touch at least 4 weeks prior where as fresh cream cakes and pre designed cakes ordered through the website can be ordered with a shorter lead-time, depending on availability.

Do you offer delivery?

Unfortunately, we are pick-up only. You are more than welcome to arrange a courier service or uber pickup, however, we are not held responsible for any damages once the cake has left our premises. 

Do you use fondant and create novelty cakes?

Unfortunately, novelty and fondant-covered cakes are not our thing! All of our cakes are either buttercream or fresh cream cakes. We occasionally use fondant for decorations (e.gfigurinesfondant letters etc).

Do you offer vegan, dairy free or gluten free options?

Unfortunately, we do not offer any vegan, dairy-free or gluten-free options in our current product range.

Allergen information

We work in a kitchen that handles other ingredients. All of our products may contain traces of allergens including wheat, peanuts, tree nuts, shellfish, eggs, milk and other dairy products, sesame, fish, soy, lupin & sulfites. If you have any questions or concerns about allergen informationplease contact us and we will be happy to answer your questions. 
Please be sure to read our terms and conditions.

Do I have to pay upfront for my cake order?

All orders require upfront payment to be secured. Custom cake orders do not require full payment upfront, however, we do require a 50% deposit which is deducted from the full price of the cake; this means your booking is secured only once the deposit is paid. The remaining balance is due 14 days prior to your event.

Can I make changes to my order?

Yes, as long as you give us at least 1 weeks' notice. Simply send us an email with your changes. All updated orders will be confirmed via email.

Can I cancel my order?

Yes, as long as you give us at least 1 weeks' notice. For our fully policy, please refer to our terms and conditions.

How do I store and transport my cake / desserts?

All cakes and desserts come boxed. Cakes and desserts should be placed flat on the floor of the car or in an SUV type boot (so the cake can be slid in) and with the air-conditioning on highMake sure your car's air conditioning is on and that you’ve put the cake box flat on the floor of your car, not on your seats. Once home or at the venue keep your cakes refrigerated. For buttercream cakes, bring to room temperature before serving (up to 2 hours). Fresh cream cakes are best served right out of refrigeration.